Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Account info: Name, email, password (hashed), and role (creator or holder).
• Profile info: Display name, bio, avatar, skills, hourly rate, city, state, and portfolio for holders.
• Job & booking info: Job details, locations, dates, budgets, and booking preferences.
• Messages: Communications between creators and holders on our platform.

2. How We Use Your Information

• To create and manage your account.
• To facilitate bookings, payments, and payouts.
• To display holder profiles to creators searching for talent.
• To send notifications about applications, bookings, payments, and messages.
• To resolve disputes and provide customer support.
• To improve our platform and prevent fraud.

3. Payment Processing

We use Stripe to process all payments. We do not store your full card number or banking details — Stripe handles that securely. When you make a payment, Stripe processes the transaction and we receive a confirmation with a transaction ID. Holders receive payouts via Stripe Connect transfers to their connected account. Holders connect a Stripe Express account and provide banking details directly to Stripe — we do not store or access your bank account information.

4. Information Sharing

We share information only as necessary to operate the platform:

• With Stripe: Payment information to process transactions.
• Between users: Creators and holders can see each other's display names and communicate via messages.
• For legal compliance: If required by law or to protect our users and platform.

We never sell your personal information to third parties.

5. Data Security

We use industry-standard security measures to protect your data. Passwords are hashed, and access to personal data is restricted. Payment data is handled entirely by Stripe's PCI-compliant infrastructure. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access and review the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of promotional emails at any time.

To exercise these rights, visit our Support page.

7. Data Retention

We retain your information for as long as your account is active. After account deletion, we may retain certain records for legal, accounting, or dispute resolution purposes for up to 3 years.

8. Children's Privacy

Hold My Phone is not available to anyone under 18. We do not knowingly collect data from minors. If you believe a minor has registered, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy? Visit our Support page or contact us.