Terms of Service

1. Acceptance of Terms

Welcome to Hold My Phone ("we," "us," or "our"). By creating an account, browsing holders, posting jobs, booking shoots, or making payments through our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services.

2. What We Do

Hold My Phone is a marketplace that connects content creators ("Creators") with skilled camera operators and content holders ("Holders") for film and photo shoots. We facilitate bookings, process payments, and hold funds in escrow until work is completed.

3. Accounts & Eligibility

You must be at least 18 years old to use Hold My Phone. You agree to provide accurate information when registering and to keep your account credentials secure. You are responsible for all activity under your account.

4. Creator Responsibilities

• Provide accurate job details including scope, location, date, and budget.
• Pay the agreed amount through our platform before the shoot begins.
• Communicate clearly and promptly with your Holder.
• Mark the shoot complete or raise a dispute if the work is unsatisfactory.

5. Holder Responsibilities

• Show up on time and prepared for all confirmed shoots.
• Deliver work that meets the Creator's requirements.
• Maintain a connected Stripe account to receive payouts.
• Mark the shoot complete to trigger your payout.

6. Payments & Fees

When a Creator pays for a shoot, the total includes the Holder's rate, a 15% platform fee, and Stripe payment processing fees (approximately 2.9% + $0.30). The full amount is charged to the Creator at checkout and held in escrow.

Holders receive their rate minus a 7% platform fee, paid out via Stripe Transfer once the shoot is marked complete. Pro Membership holders pay 0% platform commission — they keep their full rate. Hold My Phone does not hold funds beyond the escrow period.

7. Escrow & Dispute Resolution

When a Creator pays, funds are held in escrow. The Holder is paid automatically when they mark the shoot complete. Either party may raise a dispute if there is a problem — this pauses the payout while our team reviews the situation.

Our team will review disputes and resolve them by either refunding the Creator or releasing the payout to the Holder. Decisions are final.

8. Pro Membership

Holders can join Pro for free by adding a card on file — no charge at signup. Pro members enjoy 0% platform commission on all bookings and a Pro badge on their profile, and stay active on the site at no cost while they wait to be booked. The $9.99/month Pro subscription begins automatically only when a holder receives their first confirmed booking. Subscriptions renew automatically thereafter and can be cancelled at any time. Cancellation takes effect at the end of the current billing period.

9. Prohibited Conduct

• Taking payments off-platform to avoid fees.
• Harassing, threatening, or discriminating against other users.
• Posting false or misleading job information.
• Failing to show up for a confirmed shoot without notice.
• Creating fake accounts or reviews.

10. Disclaimers

Hold My Phone is a platform that facilitates connections between Creators and Holders. We are not a party to the agreements between users and do not guarantee the quality of any shoot. We are not liable for the actions of users on our platform.

11. Limitation of Liability

To the maximum extent permitted by law, Hold My Phone shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees you have paid to us in the preceding 12 months.

12. Equipment, Phone Damage & Loss Liability

Hold My Phone is a marketplace platform that connects Creators with Holders for content filming services. We are not a party to any agreement between users regarding the use, handling, or custody of personal devices, phones, cameras, gimbals, or any other equipment brought to or used during a shoot. You acknowledge and agree that Hold My Phone assumes no responsibility or liability whatsoever for any damage, loss, destruction, or theft of any phone, camera, device, accessory, or other equipment — whether owned by the Creator, the Holder, or any third party — that occurs before, during, or after a shoot.

Specifically, and without limitation, Hold My Phone shall not be held liable for any of the following, whether caused by accident, negligence, intentional act, or otherwise:

• Dropped or damaged phones — including cracked screens, shattered glass, water damage, internal component failure, or any physical or functional damage to a phone or device that is dropped, mishandled, or impacted during the course of a shoot.
• Lost or misplaced devices — including any phone, camera, memory card, lens, gimbal, tripod, microphone, lighting equipment, or accessory that is lost, left behind, or cannot be located at any point before, during, or after a shoot.
• Theft of phones or equipment — including the theft or unauthorized taking of any phone, camera, device, or equipment from a shoot location, vehicle, studio, outdoor location, or any other venue, whether by a third party, an unauthorized attendee, or any other individual present at or near the shoot.
• Equipment malfunction or failure — including any mechanical, electrical, or software failure of a phone, camera, gimbal, stabilizer, microphone, or other device that results in lost footage, corrupted files, incomplete recordings, or any failure to capture intended content.
• Damage to accessories or peripheral equipment — including gimbals, tripods, mounts, lenses, microphones, lighting, power banks, cables, cases, or any other equipment used in connection with a shoot.
• Data loss or corruption — including the loss of recorded video, photos, audio, or any digital content stored on a device as a result of damage, theft, malfunction, or accidental deletion during a shoot.

By using our platform, both Creators and Holders acknowledge that they are solely responsible for the security, safekeeping, and insurance of their own phones, devices, and equipment at all times. Hold My Phone does not provide equipment insurance, device protection plans, or coverage of any kind for lost, damaged, stolen, or destroyed property. We strongly recommend that all users maintain their own personal property insurance or device protection coverage (such as carrier insurance or AppleCare/Google Care) for any phone or equipment brought to a shoot.

Hold My Phone does not supervise, control, or oversee shoots in person. We do not verify the identity, background, or trustworthiness of users beyond the account registration process. Any decision to hand over, share, or entrust a phone or device to another user during a shoot is made at the user's own risk. Hold My Phone is not liable for the conduct, acts, or omissions of any user, including but not limited to negligent handling, reckless behavior, or intentional harm to devices or equipment.

Any dispute, claim, or demand for compensation arising from damage, loss, or theft of a phone or equipment must be resolved directly between the Creator and Holder. Hold My Phone will not mediate or adjudicate such claims except as they relate to the escrow payment for the shoot itself, and only then through the standard dispute resolution process outlined in Section 7. Under no circumstances shall Hold My Phone be required to reimburse, replace, or compensate any user for the cost of a damaged, lost, or stolen phone or piece of equipment, regardless of the circumstances or the value of the item.

By booking a shoot, accepting a booking, attending a shoot, or handing your device to another user, you fully release, waive, and discharge Hold My Phone, its officers, employees, partners, and affiliates from any and all claims, demands, damages, losses, or causes of action — known or unknown — arising out of or related to any damage, loss, destruction, or theft of any phone, device, or equipment.

13. Holder Equipment Liability & Acknowledgment

By accepting a booking, applying to a job, or otherwise agreeing to hold, operate, or use a Creator's phone, camera, gimbal, or any other device or equipment during a holding session, the Holder assumes full legal and financial responsibility for any and all devices they choose to hold and use during that session.

The Holder acknowledges and agrees that they are solely and fully liable for any damage, loss, destruction, or theft of any phone, camera, gimbal, or other equipment that occurs as a result of their actions during the holding session — including, without limitation:

• Dropped devices — any damage resulting from the Holder dropping a phone, camera, gimbal, or any other device at any time during the session, including cracked screens, shattered glass, water damage, internal component failure, or total device destruction.
• Gimbal or accessory damage — any damage to or caused by a gimbal, stabilizer, tripod, mount, lens, microphone, or other accessory the Holder chooses to use during the session, whether owned by the Creator or the Holder.
• Any damage created by the Holder — any and all damage to devices, equipment, property, or persons caused by the Holder's handling, operation, movement, or conduct at any location and at any time during the booked holding session, whether by accident, negligence, or otherwise.

This responsibility applies at any location (including studios, outdoor venues, vehicles, private residences, or any other shoot location) and at any time during the holding session for which the Holder has been booked — from the moment the Holder takes custody of or begins using any device until the session concludes and all equipment is returned to the Creator.

The Holder agrees to reimburse, repair, or replace at their own expense any phone, camera, gimbal, or other equipment that is damaged, lost, or destroyed as a result of their actions during the session. Hold My Phone is not responsible for mediating or enforcing such restitution; the Creator may pursue compensation directly from the Holder under applicable law.

By accepting a booking, the Holder acknowledges that they have read, understood, and agree to this term, and accepts full legal responsibility for any devices they hold or use during the session as described above. This acknowledgment is confirmed by checking the "I understand and accept" box at the time of accepting a booking.

14. Changes to These Terms

We may update these Terms from time to time. We will notify users of significant changes. Continued use of the platform after changes constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Visit our Support page or contact us.